Refund Policy
Last updated: 18 October 2026
This Policy explains when refunds are available for paid plans on Dsetopia 星境.
1. Your right to cancel
If you buy as a consumer, the law normally gives you 14 days to cancel. A paid plan gives you digital access straight away, so at checkout we ask you to confirm that you want access to start immediately and that you understand this ends your right to cancel; the confirmation email we send after you pay repeats this. On top of what the law requires, we make one promise: if you cancel within 14 days of buying and have not yet used any feature that only a paid plan gives, we refund you in full.
2. Monthly plan
You can cancel the Monthly plan at any time under “Manage billing” on your account page. Cancellation stops the next renewal and you keep access until the end of the paid period. We do not pro-rate partial months, with one exception: if you upgrade from Monthly to the Season Pass, the days of your current period you have paid for and not used come off the pass's price, and Monthly then ends straight away with no further refund.
3. Season Pass
The Season Pass is a one-off purchase that gives access until the end of 12 April 2027 (Hong Kong time). Because access begins immediately, it is generally non-refundable once used, including if you delete your account before it ends. A second payment for a pass you already hold, or a payment for a checkout opened after that price or the pass stopped being on sale, buys nothing: we refund it in full automatically.
4. When we do refund
If you were charged in error, charged twice, or could not access what you paid for because of a fault on our side, contact us within 14 days and we will investigate and refund where appropriate. What you pay for must also be as described and of satisfactory quality; if it is not, the Consumer Rights Act 2015 entitles you to a repair or a replacement, and if neither fixes it, a price reduction, which can be a full refund. Nothing in this Policy limits rights you may have under applicable consumer law.
5. How to request
Email support@dsetopia.com from your account address with the date and amount of the charge. Approved refunds are returned to your original payment method through Stripe.